Shipping & Returns
Shipping
We only ship to Canadian addresses, and shipping is free.
Our shipping times are typically 3-5 business days. The shipping company will call you within that time frame to schedule a delivery date.
Free delivery covers shipping to your door (without entry to your home). Please note that moving up the stairs to door or moving up the elevators to door may not be included unless your address is in the Greater Toronto Areas. Delivery inside your home and installation may be available upon request (additional fee required). Any additional charges incurred by the delivery company will be billed to the customer. Additional charges include, but are not limited to, missed deliveries, isolated addresses, and other services offered by the delivery companies. After an order is shipped, we cannot make any changes to the products ordered. If an item arrived damaged, please contact us within 48 hours of delivery to help you with your order.
Returns & Refunds
We offer a 30-day risk-free trial for all our products. You can return your product for a full refund for any reason. All products must be returned in their original packaging and "like-new" condition, free of stains, scratches, rips, and other damages. Returns will not have a cost. Once our warehouse team member checks over the products and approves the return, your refund will be processed and returned to your original payment method. If certain modules are damaged and deemed "not repairable" then the cost of the damaged module will be deducted from the refund.
Cancellations
If you cancel your order before shipping, we will refund your full amount. If you cancel an order during shipment, we will refund your full amount minus the shipping charges associated with delivering and returning to our warehouse.
Email us at info@rezydesign.com to submit your request for a refund or cancellation.
2-Year Limited Warranty
We offer a two year Limited Warranty which covers manufacturing-related structural defects, electronic defects, and fabric defects.
Submit your claim by emailing us at info@rezydesign.com with your proof of purchase and proof of delivery.